Frequently Asked Questions

This page has answers to Frequently Asked Questions about our site and shopping online, many of which are commonly asked of our Customer Care Department. If you question or concern is not answered here, please e-mail wlpcs@jspaluch.com or call 800-566-6150 and we’d be happy to help you.

Is it safe to send credit card information over the internet through your site?

Yes. We use the latest technology to secure your transaction, account, and credit card information. For more details, see our Secure Shopping Guarantee.

Do I have to pay a sales tax or use tax?

We charge sales tax on all items sent to non-tax-exempt individuals and institutions, depending on the ship-to address, in order to comply with the tax laws in certain states. For details, see Sales Tax.

Can I order from a real person over the telephone?

Of course! You can order directly from a member of our Customer Care Department by calling 1-800-566-6150. You may order also by fax (1-888-957-3291), e-mail (wlpcs@jspaluch.com), regular mail or online. Our service representatives can assist you in using our website to order or by advising you about the other convenient ways to place an order. For additional contact information and business hours available, see Customer Care Department.

Do you accept purchase orders?

Retail stores and church institutions that have established an billing account with World Library Publications may place purchase orders over the Internet. You must be registered as such a user and receive a password. This can be done by making a one-time only call to our Customer Care Department to set up your WLP Institutional Internet Account. Thereafter, your must use your password to order on your account online. The password you choose may be between 8 and 30 characters, is case sensitive, and may be any combination of alpha and/or numeric characters. Contact our Customer Care Department to find our how we can accommodate your ordering needs and if you need help to set up your account. All other online orders from individuals must be pre-paid by credit card.

What is your return policy?

You can return any item in its original condition and unopened packaging (CDs, cassettes, videos, software) with 30 days after the purchase date. For more details, see Return Policy. Do not return any merchandise without an RMA (Return Merchandise Authorization) number that you obtain from Customer Care Department.

What should I do if something is damaged in shipping?

Contact Customer Care immediately to arrange to return the damaged item and have replacement item sent. Do not return any merchandise without an RMA (Return Merchandise Authorization) number that you obtain from the Customer Care Department.

How do I access my electronic download subscriptions to AIM, Pastoral Patterns, and Palabras Pastorales?

Follow the link to the WLP/JSP Customer Secure Website found on our News page.

How can I tell the availability of an item?

We make every effort to keep all items in stock and indicate availability on each product page. If we cannot fill an order completely, we will ship the available items and back order the remaining items. Back ordered items will be sent as soon as they are received into stock.

How can I find out more information about an item?

The most detailed information about our products is on the individual product pages. You can often see page samples, listen to sound clips from recordings, read reviews, and find other helpful details there. If you have additional questions about an item, contact the Customer Care Department at 1-800-566-6150.

Can I cancel an order?

You can cancel an order, if we have not shipped it, by contacting the Customer Care Department at 1-800-566-6150.

Is my information, including name, address, number, and purchase details, safe from third parties?

We do not release any information to third parties at any time. Your purchase information and account information is always under our secure protection. See our Privacy Policy for more details.